Privacy Policy
Belsize Park Removals Privacy Policy
This Privacy Policy explains how Belsize Park Removals collects, uses, stores and shares personal data when providing our removal and related services. It applies to all Belsize Park Removals customers and prospective customers in our service area, including individuals, families and business clients who request or receive our services.
We are committed to protecting your privacy and handling your personal data in a transparent, fair and lawful manner, in line with the UK General Data Protection Regulation and applicable data protection laws.
Who We Are And Scope Of This Policy
Belsize Park Removals is a removals and related services business operating in the Belsize Park area and surrounding locations. For the purposes of data protection law, we act as the data controller in relation to the personal data we collect about you when you interact with us, request a quote, make a booking, or use our services.
This Privacy Policy applies to all personal data we process about our customers and potential customers in our area, whether you contact us online, by post, or in person, and whether you are a consumer or business customer.
Personal Data We Collect
We collect and process different categories of personal data depending on how you interact with us and which services you use. The types of data we may collect include:
Identification and contact details, such as your name, postal address, removal addresses, and other contact details you choose to provide so that we can communicate with you about your enquiry or booking.
Service and booking information, including the dates and times of your move, details of the properties involved, access information, parking details and any special instructions needed to perform the service safely and efficiently.
Account and communication records, including information you provide when you request a quote, make a booking, ask a question or submit feedback or complaints, as well as records of our communications with you.
Payment related information, such as a record that payment was made, the amount and method of payment. Where we use third party payment processors, your full payment card details are handled directly by those processors and are not stored by us.
Technical and usage data, which may include basic information about how you use our website or online tools, such as the pages visited and approximate location derived from your device. This is collected using cookies or similar technologies where applicable and in line with your preferences.
How We Use Your Personal Data And Lawful Basis
We only use your personal data when we have a lawful basis to do so. Depending on the context, we may process your personal data on the following grounds:
Contractual necessity. We process your personal data where it is necessary to enter into and perform a contract with you or to take steps at your request before entering into a contract. This includes providing quotes, confirming bookings, planning and carrying out removals, and communicating with you about services you have requested.
Legal obligations. We may process your personal data where necessary to comply with legal and regulatory requirements, for example to maintain accounting records, comply with tax obligations, or respond to lawful requests from authorities.
Legitimate interests. We may process your personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This may include using your data to manage and improve our services, handle customer queries, prevent fraud or misuse of our services, and keep records of past moves to resolve any disputes.
Consent. In some limited situations, we may rely on your consent, for example for certain types of marketing or for the use of optional cookies. When we rely on consent, you are free to withdraw it at any time, and doing so will not affect the lawfulness of processing carried out before you withdrew consent.
Data Retention And Storage
We retain your personal data only for as long as is reasonably necessary to fulfil the purposes for which we collected it, including to meet any legal, regulatory, tax, accounting or reporting requirements.
In general, we keep customer and booking records for a period that allows us to respond to any questions, complaints or claims relating to the services provided. After this period, data that is no longer required is securely deleted or anonymised so it can no longer be linked to you.
We may keep certain financial and transactional records for a longer period where this is required by law or for tax and accounting purposes. Where we anonymise your personal data, we may use the resulting anonymised information for statistical or analytical purposes without further notice to you.
Sharing Your Personal Data With Processors And Others
We do not sell your personal data. We may share your personal data with carefully selected third parties who act as data processors or, in some cases, as independent controllers. These may include:
Service providers who help us deliver our services, such as subcontracted removal teams, storage providers, or specialist equipment suppliers. These providers are only given access to the information they need to perform their services and are required to handle your data securely and in accordance with data protection law.
IT and systems providers who support our business operations, such as providers of customer relationship management tools, data hosting or secure backup services. These processors are bound by contractual obligations to keep your personal data confidential and to use it only on our instructions.
Payment providers and banks where required to process your payments and to prevent or detect fraud or other unlawful activity.
Professional advisers such as accountants, auditors or legal advisers, where this is necessary to obtain professional advice or manage legal claims.
Public authorities or law enforcement agencies where we are legally required to share information or where sharing is necessary to protect our rights, property or safety or that of our customers or others.
Where we engage processors, we take steps to ensure that they provide adequate safeguards for your personal data, including appropriate technical and organisational security measures.
International Transfers
If in the course of using third party providers your personal data is transferred outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws, for example by relying on adequacy regulations or approved standard contractual clauses.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to the personal data we hold about you. These rights are subject to certain conditions and legal exceptions. They include:
Right of access. You have the right to request confirmation as to whether we process your personal data and, if so, to receive a copy of that data together with information about how we use it.
Right to rectification. You have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.
Right to erasure. In certain circumstances, you may request that we delete or remove your personal data, for example where it is no longer needed for the purposes for which it was collected or where you have withdrawn your consent and there is no other legal basis for processing.
Right to restriction. You may ask us to restrict the processing of your personal data in certain limited situations, for example while we are verifying the accuracy of the data or assessing an objection you have raised.
Right to object. You have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis, on grounds relating to your particular situation. We will stop processing your data unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms, or where the processing is needed for legal claims.
Right to data portability. In some cases, you may request that we provide your personal data in a structured, commonly used and machine readable format and that we transmit it to another controller where this is technically feasible and where the processing is based on consent or contract and carried out by automated means.
Right to withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing that took place before consent was withdrawn.
You also have the right to lodge a complaint with a data protection supervisory authority if you believe that your rights have been infringed. We encourage you to contact us first so that we can attempt to resolve your concerns directly.
Security Of Your Personal Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures are designed to provide a level of security appropriate to the risk associated with the processing of your personal data and are kept under regular review.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any changes will be posted in the latest version of this policy. We encourage you to review this page periodically so that you remain informed about how we collect and use your personal data.
Your continued use of our services after any changes to this Privacy Policy will be taken as acceptance of the updated terms, to the extent permitted by law.
