Terms and Conditions
Belsize Park Removals Service Terms and Conditions
These Terms and Conditions set out the basis on which Belsize Park Removals provides removal, relocation, and associated services within the United Kingdom. By placing a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. If you do not agree, you should not use our services.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
1.1 "Company" means Belsize Park Removals.
1.2 "Customer" means the person, firm, or organisation requesting the services of the Company.
1.3 "Services" means any removal, transport, packing, unpacking, loading, unloading, storage, waste transfer, or related services provided by the Company.
1.4 "Goods" means all items, effects, and property that are the subject of the Services.
1.5 "Quotation" means the written or electronic estimate provided by the Company, which may include a description of the Services, an estimated price, and key assumptions.
1.6 "Contract" means the agreement between the Customer and the Company for the supply of Services, incorporating these Terms and Conditions and the Quotation.
2. Scope of Services
2.1 The Company provides domestic and commercial removal services, including but not limited to local and regional moves, packing and unpacking, loading and unloading, and, where agreed, short-term storage and disposal of permitted waste.
2.2 The specific Services to be provided will be set out in the Quotation or booking confirmation. Any additional Services requested on the day of the move will be subject to availability and may incur extra charges.
2.3 The Company may operate primarily in and around Belsize Park and neighbouring areas, but may also undertake work elsewhere in the United Kingdom as agreed with the Customer.
3. Booking Process
3.1 The Customer may request a Quotation by providing accurate information about the property addresses, access conditions, approximate volume or inventory of Goods, service dates, and any special requirements.
3.2 Quotations are based on the information supplied by the Customer. If this information is incomplete or inaccurate, the Company reserves the right to amend or withdraw the Quotation, and to adjust the charges accordingly.
3.3 A booking is only confirmed when the Customer has accepted the Quotation in writing or by electronic acceptance, and any required deposit or advance payment has been received by the Company.
3.4 The Company reserves the right to decline a booking at its sole discretion, including where access is unsafe, the Goods are prohibited or hazardous, or the Customer fails to meet payment terms.
3.5 Any proposed changes to the date, time, addresses, or nature of the Services after the booking has been confirmed must be agreed in writing with the Company and may be subject to revised charges or availability.
4. Quotations and Pricing
4.1 Unless otherwise stated, Quotations are estimates only and not a fixed price. The final charge may vary depending on the actual time taken, volume of Goods, access conditions, and any additional Services requested.
4.2 Quotations are usually valid for a limited period specified in the Quotation. If no period is specified, the Quotation will be valid for 30 days from the date of issue, after which the Company may revise the charges.
4.3 The Quotation will not include charges for storage, parking penalties, tolls, congestion charges, additional handling of unusually heavy or awkward items, or disposal of waste unless clearly specified.
4.4 The Company may make additional charges where:
(a) the move involves significantly more items than originally stated; or
(b) access to the property is restricted, requires extra labour or equipment, or is delayed; or
(c) there are delays outside the Company’s control, including waiting for keys, third party contractors, or other parties; or
(d) the Customer requests extra packing, dismantling, reassembly, or other Services not included in the Quotation.
5. Payments
5.1 Unless agreed otherwise, payment is due in full no later than the start of the Service on the agreed moving date. The Company may require a deposit at the time of booking.
5.2 The Company accepts payment by the methods specified in the Quotation or booking confirmation. Cash payments, where accepted, must be made prior to commencement of the Services.
5.3 If payment is not made when due, the Company may:
(a) suspend or cancel the Services; and
(b) retain possession of the Goods until full payment is received; and
(c) charge interest on overdue sums at the statutory rate permitted under UK law.
5.4 For business Customers, payment terms may be specified in the invoice or separate agreement. Failure to pay in accordance with agreed terms may result in debt recovery action and associated costs.
6. Cancellations and Postponements
6.1 The Customer may cancel or postpone the booking by giving written or electronic notice to the Company.
6.2 The following charges may apply where the Customer cancels or postpones:
(a) More than 7 days before the agreed move date: no cancellation charge, deposit may be refunded or transferred at the Company’s discretion.
(b) Between 7 days and 48 hours before the move date: up to 50 percent of the quoted price may be charged.
(c) Less than 48 hours before the move date, or on the day of the move: up to 100 percent of the quoted price may be charged.
6.3 The Company may waive or reduce cancellation charges in exceptional circumstances at its sole discretion, but is under no obligation to do so.
6.4 The Company may cancel or postpone the Services if:
(a) the Customer fails to pay the required deposit or balance; or
(b) the Company is prevented from carrying out the Services due to circumstances beyond its control, including severe weather, accident, road closures, industrial action, or illness; or
(c) the Company reasonably believes the premises or working conditions are unsafe.
6.5 In the event that the Company cancels the Services for reasons within its control, the Customer will be entitled to a refund of any amounts paid for the affected Services. The Company will not be liable for any consequential losses arising from such cancellation.
7. Customer Responsibilities
7.1 The Customer is responsible for:
(a) ensuring lawful authority to move the Goods; and
(b) arranging suitable parking and any required permits at collection and delivery addresses; and
(c) preparing the premises and Goods for the Services, including proper packing where this is not provided by the Company; and
(d) securing valuables, personal documents, and items excluded from the Service; and
(e) being present or represented during collection and delivery to ensure correct items are moved and placed.
7.2 The Customer must not submit for removal or storage any Goods which are hazardous, illegal, explosive, corrosive, perishable, or otherwise unsafe, including but not limited to gas cylinders, flammable liquids, firearms, drugs, live animals, or plants, without the prior written agreement of the Company.
7.3 The Customer must provide clear and accurate instructions regarding the addresses, access codes, floor numbers, and any limitations such as lift restrictions or narrow staircases.
8. Company Responsibilities
8.1 The Company will provide the Services with reasonable care and skill, using appropriately trained staff and suitable vehicles and equipment.
8.2 The Company will take reasonable steps to protect Goods and property during the move, including the use of blankets, covers, and securing devices where appropriate.
8.3 The Company will make reasonable efforts to meet agreed dates and times, but such times are estimates only. The Company accepts no liability for delays caused by factors beyond its reasonable control.
9. Liability and Limitations
9.1 The Company’s liability for loss of or damage to Goods while in its care shall be limited to a reasonable value per item or per consignment, as stated in the Quotation or any applicable insurance policy, unless the Customer has declared a higher value and paid any additional charge for extended cover where offered.
9.2 The Company shall not be liable for:
(a) loss or damage arising from the Customer’s failure to pack items adequately where packing is not provided by the Company; or
(b) loss or damage to fragile or delicate items not properly protected, including glass, mirrors, and artwork; or
(c) cosmetic damage to items that were not in good condition prior to the move; or
(d) loss of or damage to items of special value such as jewellery, cash, documents, or collections, unless specifically agreed in writing; or
(e) indirect or consequential losses, including loss of profit, loss of opportunity, or emotional distress.
9.3 The Company shall not be liable for loss or damage arising from circumstances beyond its reasonable control, including but not limited to war, terrorism, civil unrest, natural disasters, extreme weather, road closures, or public authority intervention.
9.4 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and in any event within 7 days of completion of the Services. The Customer must provide reasonable evidence of the loss or damage and allow the Company to inspect the Goods and relevant premises.
9.5 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot be excluded under UK law.
10. Insurance
10.1 The Company maintains appropriate insurance cover for its legal liabilities in the course of providing removal services.
10.2 It is the Customer’s responsibility to ensure that the level of cover is sufficient for the value of the Goods, and to arrange additional insurance if required. The Company may offer information about optional extended cover where available, but is not obliged to arrange insurance on behalf of the Customer.
11. Waste and Environmental Regulations
11.1 The Company may, where agreed, remove and transport certain types of household or commercial waste as part of the Services. All such activities will be carried out in accordance with relevant UK waste and environmental regulations.
11.2 The Customer must accurately describe any items for disposal and confirm that they do not include hazardous or prohibited materials. The Company reserves the right to refuse to carry any waste that it reasonably believes to be unsafe or unlawful.
11.3 The Customer remains responsible for any incorrect or misleading description of items for disposal that leads to a breach of waste regulations, and shall indemnify the Company for any fines, penalties, or costs arising as a result.
11.4 The Company will, where possible, dispose of waste at licensed facilities and may seek to recycle or reuse materials in line with environmental best practice.
12. Access, Parking and Property Damage
12.1 The Customer is responsible for arranging suitable parking for the Company’s vehicles at both collection and delivery addresses, including any necessary permits or permissions.
12.2 The Customer will be responsible for any parking charges or penalties incurred as a direct result of inadequate parking arrangements, unless these are due solely to the Company’s negligence.
12.3 The Company will take reasonable care to avoid damage to property, including floors, walls, and fixtures. The Customer should take reasonable precautions by protecting floors and removing vulnerable items from access routes.
12.4 The Company is not liable for damage to property that arises from moving items at the Customer’s express request where the item or access route is clearly not suitable, for example moving very large furniture through narrow staircases or doorways.
13. Complaints and Disputes
13.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be addressed promptly.
13.2 Formal complaints should be submitted in writing, setting out the nature of the complaint, relevant dates, and any supporting evidence.
13.3 The Company will investigate complaints in good faith and aim to provide a written response within a reasonable timeframe. Where appropriate, the Company may propose remedies such as repair, replacement, partial refund, or other suitable resolution.
14. Data Protection and Privacy
14.1 The Company will collect and use personal data from the Customer solely for the purpose of providing and administering the Services, managing bookings, processing payments, and meeting legal obligations.
14.2 Personal data will be handled in accordance with applicable UK data protection laws. The Company will take reasonable steps to keep such data secure and will not share it with third parties except where necessary to provide the Services or where required by law.
15. Variation of Terms
15.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract.
15.2 Any variation to these Terms and Conditions must be agreed in writing by an authorised representative of the Company.
16. Severability
16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
